Frequently Asked Questions
Everything you need to know about our premium headwear and service.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head approximately one inch above your eyebrows using a soft measuring tape. Refer to our size chart on the product page to match your measurement in centimeters or inches to our S-XXL sizing.
What is your shipping policy for domestic orders?
We offer standard and expedited shipping options across the United States. Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the hat is in its original, unworn condition with all tags attached. Please note that customers are responsible for return shipping costs unless the item is defective.
How should I care for my Bruno Capelo hat?
To maintain the shape and quality of your felt or straw hat, we recommend storing it upside down on its crown or in a dedicated hat box. Use a soft-bristled brush for cleaning and avoid exposing the hat to heavy rain or moisture.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout. Please note that customs duties and taxes are the responsibility of the recipient.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout via PayPal, Apple Pay, and Google Pay for your convenience.